Return & Refund Policy

Effective Date: 26 March 2025

At Agrogram Products LLP, we are committed to providing high-quality food products to our customers. Due to the perishable nature of our products, we do not accept returns or offer refunds once an order has been delivered. This policy ensures food safety, hygiene, and compliance with industry standards

Returns Policy

We do not accept returns on any food products sold through www.agrogramproducts.com. Once a product has been shipped and delivered, it cannot be returned due to food safety and hygiene concerns.

However, if you receive a product that is damaged, defective, or incorrect, we will assess the issue and provide a resolution as outlined in our replacement policy.

Replacement Policy

If you receive a product that is:

  •  Damaged during transit
  • Expired upon delivery
  • Incorrect (i.e., not what you ordered)

You may request a replacement by contacting us within 24 hours of delivery. To process your request efficiently, please provide the following:

  •  Order details (Order ID, name, and contact information)
  • Clear photographs of the product, including packaging and visible damage or defects
  • A brief description of the issue

Once we review your request, we may offer a replacement or store credit at our discretion. If the request is approved, we will arrange for a replacement of the same product (subject to availability) within 3 working days. If the product is out of stock, we may provide a store credit for future purchases.

No Refund Policy

We do not offer refunds under any circumstances, except in cases where:

  • A product is out of stock, and a replacement cannot be provided.
  • The issue cannot be resolved through a replacement or store credit.

Refunds, if approved, will be credited to the original payment method within 7-10 business days. However, in most cases, a replacement or store credit will be issued instead of a refund.

Non-Eligible Cases for Replacement or Refund

We do not accept claims for replacement or refund in the following cases:

  • Change of mind or personal preference after purchase.
  • Incorrect orders placed by the customer (e.g., wrong product or quantity selected).
  •  Products that have been opened, used, or partially consumed.
  • Minor packaging damage that does not affect product quality.Delayed delivery due to courier service issues (unless the product is spoiled or damaged).

How to Contact Us

If you have received a damaged, defective, or incorrect product, please contact us within 24 hours of delivery through: